If you ordered the wrong size, we offer a free exchange for the correct one.
To do so, simply access our Returns & Exchanges Portal and enter your order details.

Please note that we can only accept exchanges if the hygienic protection seal is intact. Learn more in our Returns & Exchanges Policy.

Changing your mind is perfectly normal :) You have 30 days to request a return. Please note that shipping costs and payment processing fees will be deducted from the refunded amount.

To proceed, simply access our Returns & Exchanges Portal and enter your order details.

Please note that we can only accept returns if the hygienic protection seal is intact. Learn more in our Returns & Exchanges Policy.

We’d say there’s no single answer that fits everyone — it depends on how often and how long your period lasts, your preferred washing routine, and whether you use the panties on their own or together with another internal product.

Our suggestion for those who’ve never used menstrual panties before is to start with one or two pairs, to test their absorption and see, on both lighter and heavier flow days, how often you need to change them.

Although urine is much more liquid than blood, if the leaks are not very heavy, menstrual panties are an excellent ally to help you stay dry.

It’s common, for example, for women in the postpartum period — even several months later — to experience small leaks and use menstrual panties to prevent urine from reaching their clothes.

(We do, however, emphasize the importance of pelvic floor physiotherapy in cases of recurring urinary leaks.)

Another question with no one-size-fits-all answer — it really depends on the day, your flow, your activities, and whether you’re using the menstrual panties as a complement to an internal menstrual product or as your only method.

If you’re using them on their own, simply treat them like regular underwear — change and wash once a day, unless there’s an excessive leak from a cup or disc.

As a general guideline, the absorption capacity of our menstrual panties allows for the following wear times:

• Very heavy flow (typically linked to hormonal conditions): 2–4h
• Heavy flow: 4–6h
• Moderate flow: 6–8h
• Light flow: 8–12h

There are several ways to wash menstrual panties — it depends on how many pairs you have, whether you use a washing machine, and simply on personal preference. However, there are a few important rules to keep in mind:

• Always rinse in cold water first to remove most of the blood before washing with detergent or mixing with other clothes.
• Always wash at low temperatures, up to a maximum of 30°C.
• Never use fabric softener.
• Never use bleach or any type of whitening agent.
• Always air dry — never tumble dry.
• They can be washed by hand or in the washing machine.

Our menstrual panties are tested for monthly use over two years, so they shouldn’t stop absorbing within that period. Of course, if there was a washing mistake (like using bleach or fabric softener), it can happen.

If you’ve followed the care instructions and they still seem less absorbent, detergent residue may be the cause (we always recommend using a small amount of detergent and rinsing thoroughly). In that case, run one or two intense cold rinse cycles, which should solve the problem.

If it still isn’t resolved, please send us a message or email!

Our menstrual panties have been tested for two years of use with no loss of absorption or waterproofing. With proper care, they can last even longer — 3 to 4 years. The more attention you give to washing and drying, the longer they’ll last.

One of the advantages of this menstrual collection method is that even when the panties eventually lose their absorbent capacity, they can still be used as regular everyday underwear. Throughout our cycle, we naturally release other fluids (such as discharge or light urinary leaks), which are less abundant but can still cause discomfort due to moisture.

So, even after they’re no longer suitable for menstruation, they can (and should) continue to be worn.

We ship our menstrual panties wrapped in a thin layer of recycled paper to protect them properly, along with a recycled card that includes washing instructions and our WhatsApp contact (it’s completely normal to have questions — we’re here to help!).

The shipping box is also made from recycled cardboard and sealed with our Norm. label.

All our boxes can be returned to us in Lisbon or Guimarães — simply send us a message via the same WhatsApp number included with your order, and we’ll arrange a day and time for drop-off. These boxes are then cleaned and reused for future orders.

Our orders are shipped within24 business hours, to anywhere in the world.
Depending on the destination, delivery takes approximately24 to 48 business hours within mainland Portugal, and up to10 business days for the islands and the rest of the world.

Our orders are shipped through a logistics partner based in Lousada, Portugal.

Yes, you can visit us at our store in Campo de Ourique, located at Rua de Campo de Ourique 18.